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Our Terms Shape How Your Account Works

When you open an account with us, these terms set out exactly how deposits and withdrawals flow, what happens to your data, and how we settle disputes.

Account ownership and eligibilityDeposit and withdrawal rulesData and privacy protection
eyang slot Our Terms Shape How Your Account Works
GET IN TOUCH

How to Reach Us About These Terms

Team online

Live Chat

Open live chat in the lobby Monday to Sunday, 8 AM to midnight Jakarta time. Our team answers questions about account rules, deposit holds and term changes within minutes.

Email Support

Send requests to [email protected]. Include your account ID and the specific term or policy question. We aim to respond within 24 hours.

Account Settings

Visit Account → Terms & Policies in the lobby to view your current terms version, withdrawal limits and linked payment methods any time.

YOUR DATA AND ACCOUNT

How We Protect Your Information

Data Handling

We store your name, ID number and payment details on encrypted servers. Data is used only to process deposits, verify withdrawals and prevent fraud. We do not sell your data to third parties.

Cookies and Tracking

When you log in, we place a session cookie to keep you signed in. Analytics cookies help us fix crashes and understand which games are loading slowly in Medan, Semarang and other regions.

Account Security

Enable two-factor authentication via email in your settings. If you lose access to your account, provide proof of ID and the payment method you registered with to regain control.

Data Retention

We keep your account data for 10 years after closure for tax and fraud-prevention purposes. Betting history is retained for 5 years. You can request deletion where local law permits.

Rights and Requests

Email [email protected] to request a copy of your data, correct inaccurate information, or ask us to stop using your data for a specific purpose.

Policy Changes

We notify you of material term changes via email at least 14 days before they take effect. You can opt out by closing your account before the new date.

Frequently Asked About Our Terms

Where local law permits, you may open a second account only if the first is permanently closed. Operating duplicate accounts to exploit promotions breaches our terms and may result in both being suspended. Each account must have a different payment method and email address.

Deposits via DANA, OVO, GoPay and QRIS usually credit within 60 seconds. If your balance hasn't updated after 5 minutes, check your payment app to confirm the transaction cleared. If it did, contact live chat with your transaction ID. We'll manually credit your account within 2 hours.

Withdrawals are verified against your ID within 24 hours. Once verified, funds return to your original payment method within 1–3 business days depending on your bank. Weekends and public holidays may extend this. You can track withdrawal status in Account → My Transactions.

Minimum deposit is 10,000 IDR via any local method. Maximum per transaction is 50 million IDR. Monthly withdrawal limit is 500 million IDR unless you have verified high-volume account status. Contact support to discuss higher limits where local law permits.

You can close your account at any time from Account → Settings. Any balance remaining becomes forfeited. Once closed, your account cannot be reopened. Refunds apply only to deposits made within 24 hours before closure where applicable under local law.

You must be at least 18 years old, a resident of Indonesia, and able to verify your identity with a valid national ID. These terms apply to your use of eyang slot and access depends on local law. If your region has restrictions on online gaming, you may not register.

Report disputes to [email protected] within 30 days. Include your account ID, game round ID (shown in your history), time of play and details of the issue. We investigate and respond within 7 business days. Game outcomes are determined by certified random-number generators and are final once the round closes.